Policies

Who We Serve

Our mission is provide services and hair education to women and men who are ready to take their hair health to the next level. We currently do not service children who are under the age of 13.

 

Privacy and Policy for Messaging

1. At Volume Life Salon Studio, we respect your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

2. Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be gathered through our Contact US form in our website. 

3. Data Usage: We use your data solely for customer assistance/support and in some occasions, promotional messages related only to our services.

4. Data Security: We protect your data with secure storage measures to prevent unauthorized access.

5. Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

6. Message and Data Rates may apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring and message frequency varies based on communication needs.

7. Contact Volume Life Salon Studio at318497-4087or info@thevolumelife.com for HELP or to STOP or CANCEL receiving messages.

8. Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to info@thevolumelife.com or 318497-4087. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.

Non-Sharing Clauses: 

-Volume Life Salon Studio does not share your data with third parties for marketing purposes.

-Volume Life Salon Studio does not sell, rent, or share the collected mobile numbers or mobile opt-in information with anyone.

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Appointment Only

I honor each of our guests' time to relax and be pampered. With this in mind, I have decided to curate an appointment only atmosphere. Under my discretion, I do not accept same-day or 'squeeze in' appointments. Please be proactive in scheduling. 

Lastly, the salon is cozy and I pride myself with creating an environment that cultivates relaxation and exclusivity. Please refrain from bringing additional guests, including children, who are not being serviced.

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Cancellation Policy

Life happens! For those unexpected situations, we allot a curtesy 10-minute grace period for you to make it to your appointment. Arriving to your appointment more than 10 minutes late or missing a scheduled appointment without notice subjects your appointment, and future appointments, to be altered to fit your reservation block or cancellation upon our discretion. Social media messages, or any form of personal contact to inform of tardiness does not suffice and will not guarantee a late appointment will not be cancelled or rescheduled. I require 48 hour notice of reservation cancellation or rescheduling. Appointments rescheduled less than 48 hours are subject to a late change fee. No-show appointments or same day cancellations are subject to a fee totaling 100% of the missed appointment. This balance will be processed on the card provided to secure scheduling.

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Social Media

Marketing is extremely important to the growth of any business. Today, social media is one of our favorite tools to create awareness about our salon and what we have new and exciting going on. Arriving to your appointment is consent for us to take video or photos of our work we've done on you. Don't forget those hoops, lip gloss, ladies and fellas, don't leave that beard oil at home!

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Service Re-Do/Product Returns

I strive to offer each guest the highest level of guest satisfaction. If you are having challenges with your style, cut, or color please inform me within 3 days of your visit and I'll be happy to correct the issue with no additional charge. Retail items are nonrefundable.