Personal Contact

Please refrain from contact on personal phone. Text messages and phone calls made to my personal phone about appointment reservations, adjustments, or tardiness are not obligated to a response from my personal phone. Inquiries about appointments can be made via email at info@thevolumelife.com or on the salon's facebook page.

Appointment Only

I honor each of our guests' time to relax and be pampered. With this in mind, I have decided to curate an appointment only atmosphere. Under my discretion, I do not accept same-day or 'squeeze in' appointments. Please be proactive in scheduling. 

Lastly, the salon is cozy and I pride myself with creating an environment that cultivates relaxation and exclusivity. Please refrain from bringing additional guests, including children, who are not being serviced.

Cancellation Policy

Life happens! For those unexpected situations, we allot a curtesy 10-minute grace period for you to make it to your appointment. Arriving to your appointment more than 10 minutes late OR missing a scheduled appointment without notice subjects your appointment, and future appointments, to cancellation upon our discretion. Text messages, social media messages, or any form of personal contact to inform of tardiness does not suffice and will not guarantee a late appointment will not be cancelled or rescheduled. I require 48 hour notice of reservation cancellation or rescheduling. Appointments rescheduled less than 48 hours are subject to a $25 late change fee. No-show appointments are subject to a fee totaling 50% of the missed appointment. This balance will be invoiced to you and must be rectified in 14 days before future scheduling. After 14 days, our system automatically bans unpaid missed guests from any future reservations.

Social Media

Marketing is extremely important to the growth of any business. Today, social media is one of our favorite tools to create awareness about our salon and what we have new and exciting going on. Arriving to your appointment is consent for us to take video or photos of our work we've done on you. Don't forget those hoops, lip gloss, ladies and fellas, don't leave that beard oil at home!

Our Efforts to Prevent the Spread of COVID-19

To reduce the potential risk exposure to COVID-19 for anyone who visits the salon, guests are asked to wear a mask during your entire salon visit and hand sanitizer is available thought the salon for your use. Upon arrival, remain in your vehicle and call the salon to check in for your appointment. I will call you back after any previous guest has completely left the building and I have sanitized the salon for you to enter for your services.

Service Re-Do/Product Returns

I strive to offer each guest the highest level of guest satisfaction. If you are having challenges with your style, cut, or color please inform me within 3 days of your visit and I'll be happy to correct the issue with no additional charge. Retail items are nonrefundable.

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